Thanks for visiting our website. On this page, you’ll find the answers to frequently asked questions, how to find us and how to get in touch.
We answer thousands of enquiries every year, so we’ve created this handy guide to assist most people with our frequently asked questions.
Our support team is available to answer your questions. Drop us a message, and we’ll respond as soon as we can. We're here Monday to Thursday - 9am to 5pm and Friday - 9am to 4.45pm.
Call us: 01539 724555
We’re a friendly bunch here and we welcome visitors. You can find our Head Office at the following address:
Lake District National Park Authority
Tel: 01539 724555
Please be warned, our car park is also home to a group of friendly rabbits. Please proceed with great care.
We encourage people to travel sustainably. Our nearest railway station is Oxenholme which is only a 15 minute walk away or only 3 minutes by taxi.
Click here to find a map to our head office (PDF)
Old Station Yard
Rothay Holme Trading Estate
Our LA9 7RL offices are in a business park in Kendal. The nearest lake is Windermere - please use the postcode LA23 1LJ or for a longer list including other lakes please look at: Postcodes for Sat Nav.
A Duty Planner is available between 9.30am and 12.30pm, Monday to Friday for short informal discussions (10-15 minutes).
For more information call 01539 724 555 or visit our head office in Kendal. This is a first come first served basis and no appointment is necessary. You can also email firstname.lastname@example.org
Please Note: There will be no Duty Planner on Friday 13 December 2019. There will be no Duty Planner on Tuesday 25 and Wednesday 26 February 2020.
We want to provide high quality services at all times - please see What can you expect from us?. If you feel any aspect of our service has been at fault we want to know about it and investigate. A complaint can be any dissatisfaction you, or other members of the public, experience about the standard of a service we provide.
There are more details of our complaints policy and a complaints form in Complaints, comments and feedback.
Tel: 0845 272 0004 (Calls cost 2p per minute plus your phone company's access charge)
Please take a look at our Learning section.
If you have a technical problem with the online accommodation booking process please email email@example.com or call 0844 209 25555 (calls cost 5p per minute plus your phone company's access charge). Open 9am to 5.30pm Mon - Fri, 10am to 5pm Sat and Sun.
We run three information centres:
For contact details and area maps, please look at our Rangers page.
Please contact Cumbria Constabulary
For reporting byelaw issues or asking advice call 0844 225 2922 (calls cost 3p per minute plus your phone company's access charge)
If they are busy, please leave your message and a contact number and they will call you back.
Anyone can film on public land. More details in filming and filming permissions page.
You can contact us using minicom on 01539 792690
Our head office is fully accessible and has plenty of convenient parking.
If you have not been able to find the answer to your question, you can reach our contact centre on 01539 724555 between 9:00am and 5:00pm Monday to Thursday and 9:00am and 4:45pm on a Friday.