Telephone box in the snow copyright Steve Reeve

Contact us

We answer thousands of enquiries every year, so you might find the answer in our frequently asked questions.

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Update on impact of coronavirus on our services and contacts

Our offices are now all closed and we are not holding any face-to-face meetings. However, our services are still running and you can contact us by email or phone. Our coronavirus page has all the latest updates on our services and new ways of working.


Contact our team:

Our support team is available to answer your questions. Drop us a message, and we’ll respond as soon as we can. We're here Monday to Friday - 9.30am to 4pm.

Email: hq@lakedistrict.gov.uk

Call us: 01539 724555

How to reach the Head Office:

We’re a friendly bunch here and we welcome visitors. You can find our Head Office just outside Kendal:

Lake District National Park Authority
Murley Moss
Oxenholme Road
Kendal
LA9 7RL

Map of our head office location (pdf)

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Tel: 01539 724555

Our head office is fully accessible and has plenty of convenient parking.

Please be warned, our car park is also home to a group of friendly rabbits. Please proceed with great care.

We encourage people to travel sustainably. Our nearest railway station is Oxenholme which is only a 15 minute walk away or only 3 minutes by taxi.

How to reach the Northern Office:

Old Station Yard
Threlkeld
Keswick
CA12 4TT

Map to Northern Office location (pdf)

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01768 779633

How to Reach the Southern Office:

Saunderpot Depot
Land Ends
Haverthwaite
LA12 8AB

Map to Southern Office location (PDF)

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How to Reach the Ambleside Depot:

Rothay Holme Trading Estate
Rothay Holme
Ambleside
LA22 0HQ

Map to Ambleside depot (pdf)

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Who do I contact for media enquiries?

Please contact the PR and Communications Manager, Sarah Calderbank at sarah.calderbank@lakedistrict.gov.uk. For more information please visit the media enquiries page.

Nearest lake?

Our LA9 7RL offices are in a business park in Kendal. The nearest lake is Windermere - please use the postcode LA23 1LJ or for a longer list including other lakes please look at: Postcodes for Sat Nav.

Contact the planning team

You can email us at planning@lakedistrict.gov.uk. If you are commenting on a planning application please quote the application reference number.

We are sorry we are unable to provide general advice, pre-application advice or discuss applications. If you email requesting this kind of advice, you may not receive a reply.

How to comment on a planning application:

Please send your comments to planning@lakedistrict.gov.uk quoting the application reference number.

How to report a compliance concern:

If you think a breach of planning control is taking place, please email planning@lakedistrict.gov.uk with address of the site (and a location plan if possible), the alleged breach, when it occurred and whether it is continuing, and the name of the owner or person undertaking the activity (if possible).

We will continue to take enforcement action when it is in the public interest, although many new investigations will take significantly longer than usual at the moment. Find out more about compliance and enforcement.

How to make an application:

You can apply online using the Planning Portal.

If you want to apply by post, send your submission to:

Development Management Support Team
Lake District National Park Authority
Murley Moss
Oxenholme Road
Kendal LA9 7RL

How to get copies of documents:

All documents for all applications from 2011 onwards can be found on our website using the planning application search.

You can view documents for free at Murley Moss. This is by appointment only. Please phone 01539 724555

We can find and provide copies of documents for you, charges may apply. Please email planning@lakedistrict.gov.uk and we will tell you how long the search will take and what the charges are.

Why we have altered our planning services

Our small team has been working remotely throughout the pandemic and providing a full range of planning services. Over recent months the capacity of the team has been very significantly reduced by caring responsibilities as a result of schools being closed and for various medical reasons unrelated to the pandemic.

We are suspending discretionary services in order to safeguard the core statutory decision making function. We will assess and decide applications, taking into account views we receive, as normal. We will continue to take enforcement action when it is in the public interest, although many new investigations will take significantly longer than usual.

Complaints, comments and compliments

We want to provide high quality services at all times - please see What can you expect from us?. If you feel any aspect of our service has been at fault we want to know about it and investigate. A complaint can be any dissatisfaction you, or other members of the public, experience about the standard of a service we provide.

There are more details of our complaints policy and a complaints form in Complaints, comments and feedback.

Accommodation booking technical enquiries

If you have a technical problem with the online accommodation booking process please email helpdesk@guestlink.co.uk or call 0844 209 25555 (calls cost 5p per minute plus your phone company's access charge). Open 9am to 5.30pm Mon - Fri, 10am to 5pm Sat and Sun.

Other addresses, contact details and maps

Postcodes for Sat Nav

Brockhole on Windermere

www.brockhole.co.uk

Windermere
LA23 1LJ

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015394 46601

Directions and map to Brockhole - The Lake District Visitor Centre (PDF)

Coniston Boating Centre

www.conistonboatingcentre.co.uk

Lake Road
Coniston
LA21 8EW

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015394 41366

conistonbc@lakedistrict.gov.uk

Information Centres

We run three information centres:

Rangers

For contact details and area maps, please look at our Rangers page.

Illegal off-roading

Please contact Cumbria Constabulary

Windermere Lake Rangers

For reporting byelaw issues or asking advice call 0844 225 2922 (calls cost 3p per minute plus your phone company's access charge)

If they are busy, please leave your message and a contact number and they will call you back.

For more general information, please take a look at our Windermere section or contact our Information Centres

Filming in the Lake District

Anyone can film on public land. More details in filming and filming permissions page.

Permission to use photographs on this website

We have a selection of royalty-free photographs in free photos. You may have to buy others directly from the photographer - please look at photography copyright.

Additional Needs

You can contact us using minicom on 01539 792690