Accessibility Statement

Accessibility statement for Lake District National Park

1. Website accessibility

This website is run by the Lake District National Park Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

2. How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you can't zoom in up to 300% without some text and images spilling off the screen
  • PDF documents aren’t fully accessible to screen reader software
  • you can’t skip to the main content when using a screen reader
  • some information is presented as map data and not accessible using a screen reader
  • some of our content is difficult to understand
  • some pages have skipped heading levels
  • some pages need improved hyperlinking
  • some form controls and buttons are not labelled

3. What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email hq@lakedistrict.gov.uk, alternatively you can call us on 01539 724555 from 9:00am - 5pm, Monday to Thursday, and from 9:00am - 4.45pm on Fridays.

We’ll consider your request and get back to you in seven days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by telephone: 01539 724555, email; hq@lakedistrict.gov.uk or you can submit your comments on our online contact form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

4. Contacting us by phone or visiting us in person

Our main office is at Murley Moss in Kendal. Here are the ways to contact us.

5. Technical information about this website’s accessibility

The Lake District National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Issues with text.

We aim to fix any non-descriptive link text by September 2020 (for example where link text says 'Click here'). When we publish new content we’ll make sure link text meets accessibility standards.

We are working to ensure that as much text as possible has a reading age of 11 or below. 

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we aim to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards.

Issues with navigation

Some information is provided as content within a map. This doesn’t meet WCAG 2.1 success criterion 1.1.1 Non-text Content. We aim to publish all content that is only available in a map as html.

You can't zoom in up to 300% without some text and images spilling off the screen. We plan to implement zoom on content for mobile devices by September 2020.

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) booking and paying for activites and events at our visitor attractions, applying for planning permission.

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this. We aim to rectify as much as possible by September 2020, but some work may be ongoing past this date.

When procuring new online systems, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

Issues with contrast

Some pages have low contrast errors. This doesn’t meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) We aim to make all content reach the minimum required levels by September 2020.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

6. Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix archive planning application documents and archive committee papers.

Any new PDFs or Word documents we publish will meet accessibility standards.

7. How we tested this website

This website was last tested on 18 Septemerb 2019. The test was carried out internally by Lake District National Park staff.

We tested: