Telephone box in the snow copyright Steve Reeve

Contact us

Frequently asked questions

Try our frequently asked questions for answers to the most popular queries. 

Head office

Our Contact Centre is open Monday to Thursday, 9am to 5pm and Friday, 9am to 4.45pm.

Lake District National Park Authority
Murley Moss
Oxenholme Road
Kendal LA9 7RL

Nearest railway station: Oxenholme - 0.66 miles, 15 minutes' walk or 3 minutes' taxi ride

Map to LDNPA head office at Murley Moss Business Park Kendal (PDF)

Who do I contact for media enquiries?

Please contact the PR and Social Content Editor, Sarah Calderbank at For more information please visit the media enquiries page.

Northern Office

Old Station Yard
CA12 4TT

Tel: 01768 779633

Map to Northern Office (PDF)

Southern Office

Saunderpot Depot
Land Ends
LA12 8AB

Map to Southern Office (PDF)

Nearest lake?

Our LA9 7RL offices are in a business park in Kendal. The nearest lake is Windermere - please use the postcode LA23 1LJ or for a longer list including other lakes please look at: Postcodes for Sat Nav.

Planning enquiries

A Duty Planner is available between 9.30am and 12.30pm, Monday to Friday for short informal discussions (10-15 minutes).

For more information call 01539 724 555 or visit our head office in Kendal. This is a first come first served basis and no appointment is necessary. You can also email

Contact Centre file retrieval and photocopying timing guide

  • Files required from our server – same day
  • Paper files from the Planning Department – 3 working days
  • Microfische retrieval – 3 working days
  • Printing or photocopying – up to 20 copies – 4 working days / above 20 copies – 7 working days.

Complaints, comments and compliments

We want to provide high quality services at all times - please see What can you expect from us?. If you feel any aspect of our service has been at fault we want to know about it and investigate. A complaint can be any dissatisfaction you, or other members of the public, experience about the standard of a service we provide.

There are more details of our complaints policy and a complaints form in Complaints, comments and feedback.

Events enquiries

Tel: 0845 272 0004 (Calls cost 2p per minute plus your phone company's access charge) 

Learning and education enquiries

Please take a look at our Learning section.

Accommodation booking technical enquiries

If you have a technical problem with the online accommodation booking process please email or call 0844 209 25555 (calls cost 5p per minute plus your phone company's access charge). Open 9am to 5.30pm Mon - Fri, 10am to 5pm Sat and Sun.

Other addresses, contact details and maps

Postcodes for Sat Nav

Brockhole - The Lake District Visitor Centre

LA23 1LJ

Please check the Brockhole website for details of opening times.

Directions and map to Brockhole - The Lake District Visitor Centre (PDF)

Coniston Boating Centre

Lake Road
LA21 8EW

Information Centres

We run three information centres:


For contact details and area maps, please look at our Rangers page.

Illegal off-roading

Please contact Cumbria Constabulary

Windermere Lake Rangers

For reporting byelaw issues or asking advice call 0844 225 2922 (calls cost 3p per minute plus your phone company's access charge) 

If they are busy, please leave your message and a contact number and they will call you back.

For more general information, please take a look at our Windermere section or contact our Information Centres

Ambleside Depot

Tel: 01539 724555 (for the Head Office)

Map to Ambleside depot (PDF)

Filming in the Lake District

Anyone can film on public land. More details in filming and filming permissions page.

Permission to use photographs on this website

We have a selection of royalty-free photographs in free photos. You may have to buy others directly from the photographer - please look at photography copyright.