Our social media house rules

Discover the Lake District National Park Authority on social media. Here you’ll find the same friendly welcome, inspirational photos, jaw-dropping views and useful information that you’d find from any of our staff and visitor centres.

Social media can be an exciting, accessible place to find out new information, get inspired about things to do, places to go and people to meet. It can also be a great place for informed debate about important issues and topics. However, it can also be a place where people are quick to talk, without thinking through the impact of their actions.

Our social house rules set out how we will behave on social media and what we expect in return.

On social media we will:

  1. Share stories about the Lake District National Park Authority, the important work of our staff, partners and activities across the wider National Park
  2. Provide information to help people access and enjoy the National Park in the same manner as you would expect from our staff face-to-face
  3. Promote services and products that are of interest to our followers and are in line with our values and vision for the National Park
  4. Respond to messages (our office hours are 9am to 5pm, Monday to Friday) and engage with followers who respect and stick to our social house rules.

In return we expect:

  1. All users to comply with the social media platform’s Terms of Use as well as these social house rules
  2. Our followers to put the social into social media! Share your love for the Lake District and join in the conversation

However, we will:

  1. Not accept threatening, abusive, indecent or obscene content – this includes text, images or direct messages
  2. Not accept misleading, false or illegal content
  3. Not permit spam or persistent negative posting behaviour that impacts on the enjoyment and use of the vast majority of our social media users  
  4. Not permit repetitive negative posts designed to provoke a response to a question that we’ve already answered.  

Remember – behind every post, there is a person trying their best to look after our amazing National Park.

We will remove, in whole or in part, any post on our social media accounts that do not conform to our social media house rules.

We reserve the right to report or block the user from following our accounts.

You can currently find us on Twitter, Facebook, Instagram, LinkedIn and YouTube. We run a number of different accounts to reflect the range of activities and roles across the National Park, such as Brockhole – the Lake District National Park Visitor Centre; Coniston Boating Centre, our rangers, fell top assessors and our main LDNPA accounts.

If you have any questions please contact our PR and Communications Manager.