Daffodils by Ullswater copyright Val Corbett
Daffodils by Ullswater

Terms and conditions

How we use cookies

Changes in the law mean we need your permission to save cookies on your machine.

Cookies are small files which are sent to your browser, for example Internet Explorer or Firefox. They are stored on your computer's hard disk. They only identify your computer and not you personally. The cookies we use are:

Google Analytics web analytics cookies:

These cookies are used to help record your use of this website. They are used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website. The cookies contain randomly generated IDs used to recognise your browser when you read a page. The cookies contain no personal information and are used only for web analytics.

The Google Analytics cookies are called _utma, _utmb, _umtc and _utmz. They will appear in the list of cookies under lakedistrict.gov.uk.

  • _utma tracks whether you have visited the website before. It is set to expire 2 years after your last visit.
  • _utmb establishes a ‘user session’ and tracks which pages you look at on this visit to the website. It is set to expire 30 minutes after your last visit.
  • _utmc is connected with _utmb and expires when you closed your browser, rather than just visit another website.
  • _utmz tracks whether you have come to the website from a search engine, another website or have typed the web address directly into your browser. It is set to expire 6 months after it was last set.

We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

To delete cookies or reject cookies

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under settings you can also delete individual cookies or any cookies that your browser has stored. You can find more information on how to delete and control cookies at About Cookies (opens in new window). You can read more details on Cookies and Google Analytics (opens in new window)

Terms and conditions for suppliers

Please read our Terms and Conditions for suppliers (Word document)

Terms of use for all

You may print off one copy only of any individual page for your own personal use. This includes making copies solely for the purpose of storing the same into a cache memory or copies made when the file is downloaded, as long as you do not do any of the things detailed under "What you are not allowed to do".

What you are not allowed to do

  1. You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website except as set out above in "What you are allowed to do".
  2. You are not allowed to copy any material from this website for any other commercial purpose.
  3. You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.
  4. You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.
  5. You are not allowed to use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.
  6. You are not allowed to use the site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

Ownership, Copyrights and Trademarks

This website consists of images, texts, formats and styles of presentation, software (including HTML code) and material analogous to it ("Material"). All copyright and other moral, ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively by or is licensed to the Lake District National Park Authority.

You acknowledge our rights to the Material. Save as provided elsewhere in these Terms you must not copy, modify, manipulate, transmit, perform, publish, display license or create derivative works from Material accessed through this website. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.

This website also contains certain trademarks (whether granted or applied for), graphics, logos and service names ("Devices"). The Devices may not be copied or reproduced in any format (save as provided elsewhere in the Terms), or used in connection with any product or service without Lake District National Park Authority consent or in any manner that is likely to cause confusion among the public, disparages or discredits Lake District National Park Authority or a subsidiary. All other trademarks not owned by Lake District National Park Authority or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lake District National Park Authority or its affiliates.

Changes to these Terms and Conditions

We may at any time change or modify all or any part of these Terms. By browsing this website you are accepting that you are bound by the terms and conditions and disclaimer current at that time, so you should check these each time you visit the site.

Competition terms and conditions

  1. Open to UK residents only.
  2. Competition only open to people aged 18 or over.
  3. Only the winners will be contacted personally.
  4. Prizes must be taken as stated. There are no cash alternatives.
  5. We do not accept any responsibility for late or lost entries due to the Internet or communications beyond our control. Proof of sending is not proof of receipt.
  6. Entrants will be deemed to have accepted these rules and to agree to be bound by them.
  7. This agreement is governed by the laws of England.
  8. We will only use your contact details to contact you about a prize or ask for clarification about your submission.
  9. This competition is not open to members, employees or contractors of the Lake District National Park Authority or any person directly or indirectly involved in the organisation or running of the competition, or their direct family members.
  10. The judge's decision is final and no correspondence will be entered into.
  11. The competition promoter is the Lake District National Park Authority, Murley Moss, Oxenholme Road, Kendal, Cumbria LA9 7RL
  12. Winners' names may be featured in news releases and on this website.

Contributions

Any people who are used as subjects from photographs, and are identifiable from those photographs, must give written permission for its use. This must be obtained from the parent or guardian if a child or young person is the subject.

Where you are invited to submit any contribution to www.lakedistrict.gov.uk (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant the Lake District National Park Authority a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in our Privacy Policy.

If you do not want to grant to the Lake District National Park Authority the rights set out above, please do not submit your contribution to the Lake District National Park Authority.

Further, by submitting your contribution to the Lake District National Park Authority, you warrant that your contribution:

  1. is your own original work and that you have the right to make it available to the Lake District National Park Authority for all the purposes specified above. You must not violate, plagiarise, or infringe the rights of third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights.
  2. is not defamatory
  3. does not infringe any law
  4. indemnifies the Lake District National Park Authority against all legal fees, damages and other expenses that may be incurred by the Lake District National Park Authority as a result of your breach of the above warranty; and
  5. waives any moral rights in your contribution for the purposes of its submission to and publication by the Lake District National Park Authority. and the purposes specified above.

Further:

  1. Contributions must be civil and tasteful
  2. contributions must be constructive and polite, not mean-spirited, offensive, abusive or contributed with the intention of causing trouble.
  3. No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
  4. No spamming or off-topic material: we don't allow the submission of the same or very similar contributions many times.
  5. Please don't re-submit your contribution, or contribute off-topic material.
  6. No advertising
  7. Only contributions in English will be accepted.
  8. No impersonation
  9. No inappropriate (such as vulgar or offensive) user names
  10. Deliberate misuse of the Share with the world section is not permitted. If you persist in doing this action may be taken against your account.
  11. You may not submit any defamatory or illegal or unlawful material of any nature in www.lake-district.gov.uk. This includes text, graphics, video, programs or audio.
  12. Contributing material with the intention of committing or promoting an illegal act is strictly prohibited.
  13. The views expressed by members of the public which may appear on this website are not necessarily those of the Lake District National Park Authority.

If you're under 16:

Please get a parent's or guardian's permission before submitting anything to this website. Remember, to enter competitions you must be over 18.

If you breach these Terms of Use:

  1. If you fail to abide by these Rules, you will be sent an e-mail which informs you why your contribution has been failed or edited.
  2. If you post or send offensive or inappropriate content anywhere on or to www.lake-district.gov.uk, the Lake District National Park Authority., or otherwise engage in any disruptive behaviour on the website, and the Lake District National Park Authority considers such behaviour to be serious and/or repeated, the Lake District National Park Authority may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement/s.
  3. The Lake District National Park Authority reserves the right to delete any contribution, at any time, for any reason.

Liability Disclaimer

We have taken reasonable steps to ensure the information provided by us on this website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources or by the providers of other information or of other parties linked to or from the website.

All such information is provided in good faith and the Lake District National Park Authority excludes liability for any errors, omissions or misleading information (unless made recklessly or fraudulently) to the maximum extent permitted by law, together with all implied warranties in connection with such information.

This website contains hyperlinks to other websites, meaning sites published by parties other than Lake District National Park Authority. Such hyperlinks are provided for your reference only. The Lake District National Park Authority does not operate such sites and is therefore not responsible for their content. Furthermore, our inclusion of the hyperlinks does not imply any endorsement of material on such websites or any association with their operators.

If you wish to establish a hyperlink from your website to this website, or wish to frame all or any part of this website, you need our consent in writing. Please contact the Web Editor by emailing hq@lakedistrict.gov.uk

We make no warranty or representation relating to the availability of this website and have no liability to you should this website become unavailable to you for any reason.

In no circumstances shall the Lake District National Park Authority be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of, or in any way connected with, the use of any data or information services displayed on this site. This shall not apply to direct personal injury or death.

The use of this website and these Terms shall be subject to the laws of England and the jurisdiction of the English courts.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

Lake District National Park Authority
Murley Moss
Oxenholme Road
Kendal LA9 7RL

Online payment policy

Our online accommodation bookings

This is provided as a link to the Guestlink online booking system. If you have a technical problem with the booking or payment process please email helpdesk@guestlink.co.uk or call 0844 209 25555. Open 9am - 5.30pm Mon - Fri, 10am - 5pm Sat and Sun.

Our online attractions bookings

Our attractions pages are linked to the attractions own booking systems. Please contact the attraction directly.

Our online events bookings

Some of our bookable events have a link to the Web Ticket Manager online booking system. If you have a problem, please contact them directly on 0161 956 2300 or info@webticketmanager.com

Online payment policy

Customer service contact information

Lake District National Park Authority
Murley Moss
Oxenholme Road
Kendal LA9 7RL

Tel: 01539 724555

Return, refund and cancellation policy

  • If the fee paid is not enough or no fee has been submitted, the application is invalid and will be held until the correct fee is paid.
  • If the applicant overpays, we will refund the difference.
  • If the application is withdrawn, there is no refund. However you can submit another application within 12 months on the same website.
  • If the application is refused, any revised application must be made within 12 months of the date of refusal.

Privacy policy

By entering details such as name and email address in the fields requested, you enable the Lake District National Park Authority and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy.

Use and storage of your personal information

When you supply any personal information to us, for example for competitions, we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide will only be used within the Lake District National Park Authority and by its service providers. It will never be supplied to anyone outside the Lake District National Park Authority without first obtaining your consent, unless we are obliged or permitted by law to disclose it.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met. We will ensure that all personal information supplied is held securely.

Users 16 and under

If you are aged 16 or under, please get your parent or guardian's permission beforehand whenever you provide personal information to the Lake District National Park's website. Users without this consent are not allowed to provide us with personal information.

Access to your personal information

You have the right to request a copy of the personal information the Lake District National Park Authority holds about you. Please address requests related to lakedistrict.gov.uk website to:

Helen Reynolds
Web Editor
The Lake District National Park Authority
Murley Moss
Oxenholme Road
Kendal
Cumbria LA9 7RL
Email: hq@lakedistrict.gov.uk

National Fraud Initiative – Code of Data Matching Practice

Please look at National Fraud Initiative - Code of Data Matching Practice page.