The Lake District National Park Authority is continually improving and changing. We also follow various codes of conduct.
We underwent a two-day inspection by the National Park Authorities' Performance Assessment Team who commented on issues such as leadership and communicating. Read the National Parks Authorities' (NPAPA) Performance Assessment - 2006 (Word document)
We were awarded this by central government in July 2008 and were the first National Park to receive it. We have been reassessed each year since, making improvements every time. The Customer Service Excellence standard tests in great depth delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction. Find out more on Customer Service Excellence (opens new window).