View from Loughrigg to Elterwater copyright Charlie Westney

Codes of conduct

The Lake District National Park Authority is continually improving and changing. We also follow various codes of conduct.

National Park Authorities' Performance Assessment Team

We underwent a two-day inspection by the National Park Authorities' Performance Assessment Team who commented on issues such as leadership and communicating. Read the National Parks Authorities' (NPAPA) Performance Assessment - 2006 (Word document)

Members' Code of Conduct

Customer Service Excellence - the Government standard

Customer Service Excellence logo

We were awarded this by central government in July 2008 and were the first National Park to receive it. We have been reassessed each year since, making improvements every time. The Customer Service Excellence standard tests in great depth delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction. Find out more on Customer Service Excellence (opens new window).