Catering Assistant (Brockhole)

Salary: £20, 266 - £20,526 (plus pending pay award)

Permanent, full time position
Location: Brockhole on Windermere, LA23

We’re looking for a full time Catering Assistant to join our diverse and friendly team to deliver excellent customer service to our visitors to our café and on-site outlets at Brockhole. This is a year-round, permanent position which gives you the opportunity to learn new skills, including supporting our seasonal casual staff all whilst enjoying our package of employee benefits and an amazing p[lace to work.

About us

Brockhole on Windermere is located between Windermere and Ambleside on the shores of Lake Windermere in the heart of the Lake District National Park.  We are a not-for-profit attraction run by the Lake District National Park Authority. All profits go towards keeping it special for future generations.

It's a beautiful place to work and you'll be welcomed by our committed and passionate teams based around Brockhole which include Brockhole House, our listed gardens, wildlife areas and the Lakeshore Adventure Activity area.

What’s it like to work here?

The Catering team work across Brockhole Café and the takeaway outlets, The Garden Shed and Lakeshore Café. You’ll be working at all these locations, so there’ll be plenty of variety in your day. We are popular with families and groups who have been on activities such as Tree Top Treks, or paddleboarding looking for quality lunches and cakes.

Our cafes and outlets close at about 5.30pm in the summer and earlier in the winter. Whatsmore, there’ll be no split shifts, so you can enjoy evenings!

The role

Reporting to the Cafes Manager and Deputy Cafes Manager, your main duties and responsibilities will be:

  • provide excellent customer service and ensuring that cafes are kept tidy and presentable during opening hours
  • making and serving hot drinks and snacks
  • drink and food running
  • operating the cash register
  • packaging and labelling our home made sandwiches
  • maintaining stock levels within the café and outlets
  • scooping ice creams if at one of the outlets

About you

This opportunity would suit someone who’s a team player and enjoys working in busy environments while providing excellent customer service. You don’t need to have previous experience, as we will provide full training and support, but you do need to want to learn, be willing to work hard and to serve customers with enthusiasm and a smile.

Please read the attached role profile for the full person specification on this post.


Working with us, you’ll enjoy:

  • Generous Pension Scheme
  • Cycle to Work schemes
  • Paid time off so you can volunteer
  • Subsidised healthcare scheme

See our website for a complete list of our employee benefits.


For an informal chat, please contact Daniel Bradley (Food and Hospitality Manager) on 01539 44026 or email

Alternatively contact Clare McArthur (Cafes Manager) on 07557 033691 or email .

There is no formal closing date for applications and we reserve the right to close  this advert when the position is filled, so if you are interested please apply early.

Information Pack:

How to apply

Apply for this position on our online recruitment site

Diversity and Inclusion

As an equal opportunities employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. These groups are under-represented at the LDNPA, particularly at senior level.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Lake District National Park Authority.

Disability Confident Employer

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By ‘minimum criteria’ we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.